An approach for identifying value in business processes

P. Andi Smart, is a Lecturer in Management, School of Business and Economics, University of Exeter, Exeter, UK ([email protected]). Roger S. Maull is a Senior Lecturer in Management, School of Business and Economics, University of Exeter, Exeter, UK ([email protected]). Zoe J. Radnor is a Lecturer in Operations Management, Warwick Business School, University of Warwick, Coventry, UK ([email protected]). Thomas J. Housel is a Professor, Information Sciences Department, Naval Postgraduate School, Monterey, CA, USA ([email protected]). Abstract Many organizations are embarking upon knowledge management initiatives to enhance their competitiveness. While there has been a signiŽcant amount of multidisciplinary research in this area, the evidence from surveys of practitioners indicate that a large proportion of company projects focus on the implementation of technology-based solutions without consideration of the structural and contextual issues. Many academic authors have presented a variety of different models for knowledge management but have often failed to relate these to the requirements of practitioners. This paper presents a model of knowledge management derived from a synthesis of current literature. The model emphasizes the need for knowledge evaluation within a knowledge management approach and describes, using a case study, how this might be achieved.